Careers
WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM!
When you join the Matrix Orthopedics Team, you will be a part of a fun family of hard-working medical device professionals who provide superior service to customers and patients. Check out our current openings!
As a key member of the Bracing & Supports Sales Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
The Territory Managers within the Bracing and Supports Business Unit are responsible for expanding the sales of Company products and converting competitive products, while leveraging the Company value-added services to develop, expand and convert customers. Responsible for calling on the acute care markets leveraging GPO contracts, clinical studies, a breadth of product offerings and Third-Party Distributors for call points which may include the Emergency Department, Orthopedic Floor, Operating Room, Physical Therapy Department, Wound Care Clinic and Nursing Services. May also include non-acute care facilities such as Orthopedic Groups, Podiatrists, Urgent Care, Occupational Health, Surgery Centers and HME/DME facilities.
Key Responsibilities:
Sales Activity
Accountable for achievement of assigned Company goals and objectives through sales to designated accounts.
Cultivates customer relationships by initiating contact with physicians, clinic staff, and other device users.
Understands the trends in the industry and the Company’s position in the market.
Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
Assists with equipment delivery, set-up, follow-up, and service as needed.
May assist with measuring, fitting, and troubleshooting Enovis products including custom braces as needed.
Sales Territory Management
Develops and executes a business plan that is designed to meet and exceed financial, market, and product portfolio goals for assigned territory.
Utilizes SalesForce to maintain up to date contacts, opportunities, targets, and outcomes.
Maintains funnel for sustained opportunities.
Maintains comprehensive and effective strategic call plans that drive positive sales results.
Schedules and prioritizes time for effective territory coverage.
Identifies, qualifies and cultivates new sales opportunities and effectively manages leads.
Responsible for performing effective region penetration coverage and account identification to drive sales and increase the customer base for applicable Enovis products.
Pre-plans sales calls and maintains efficient time management skills to ensure maximum customer contact and high levels of customer service.
Customer Relationship
Develops and maintains key customer relationships to achieve account objectives.
Takes responsibility for customer satisfaction and loyalty.
Responds to customer needs and concerns to resolve issues quickly and professionally.
Competitive Selling
Proactively cultivates competitive opportunities that result in converted business.
Defends competitive threats to minimize losses.
Identifies underlying problems affecting organizational or individual performance such as market conditions, competitor actions, or other external forces.
Provides presentations and demonstrations to the customer on application and use of Enovis products using effective communication and sales techniques.
Leveraging Resources
Demonstrates efficient use of company Resources such as time, money, materials and people to produce desired results.
Uses Sales Education resources strategically.
Leverages the Marketing Department and materials available.
Administrative
Accurately completes and submits the paperwork required to achieve reimbursable sales.
Compliance
Demonstrates commitment to the Enovis Compliance & Ethics Program, the Enovis Code of Conduct, the Enovis Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.
Leadership
May assist in the training and development of Sales Associates.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
Minimum of 2 years outside sales experience required.
Minimum of 1 year of experience in Orthopedic Sales and knowledge of Durable Medical Equipment strongly preferred.
Experience in medical sales strongly preferred.
Experience calling on hospitals preferred.
Experience working with distributors preferred.
Knowledge of healthcare insurance and third-party reimbursement preferred.
Other
Must possess a valid Driver’s License and current automobile insurance.
Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.
Travel
Must be able to travel up to 75% of the time.
Requires air travel on occasional basis.
Considerable time spent traveling in car to customer accounts.
In year one, the Sales Associate will partner closely with the Territory Manager in his/her geographical area to quickly learn the Bracing and Supports business and assist with identifying and cultivating potential customers. In year two, the Sales Associate will contribute more directly to growth of the business by managing revenue and closing business.
Essential functions:
- Partners with the Territory Manager in all aspects of the sales call pattern, including but not limited to, covering clinics in the assigned territory, promotion of the products in assigned accounts, managing inventory, and, as he/she learns and grows, beginning to convert customers to DJO.
Sales Support
- Partners with the Territory Manager and organization to meet and exceed business targets (quotas).
- Serves as the primary backup contact for Territory Manager.
- Responsible for keeping the Territory Manager informed of all sales related activity, market trends, and competitor activity within the territory.
Sales Activity
- Assists Territory Manager in identifying and qualifying potential sales leads.
- Introduces the Company’s products to potential customers.
- Cultivates customer relationships by initiating contact with physicians, clinic staff, and other device users.
- Partners with Territory Manager on inventory management and building of proper inventory levels and sets to meet customer needs.
Product Knowledge
- Following product training, tailors DJO’s promotional message based upon knowledge of the customer, advises on appropriate product selection, answers customer questions about product functionality and distinguishes DJO products from those of DJO’s competitors.
- Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
- Measures, fits, and troubleshoots DJO products including custom braces.
- Assists with equipment delivery, set-up, follow-up, and service as needed.
Administrative
- Coordinates, prepares, gathers and submits accurate paperwork required for insurance billing in a timely manner.
Compliance
- Demonstrates commitment to the DJO Compliance & Ethics Program, the DJO Code of Conduct, the DJO Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
- Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
- Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
- Minimum of 2 years of healthcare industry experience in customer service or sales related area preferred.
- Orthopedic therapeutic device training preferred.
- Knowledge of healthcare reimbursement preferred.
- Knowledge of orthopedic therapeutic devices and their application preferred.
- Bachelor’s Degree in Business, Marketing, or related healthcare field preferred.
Work Environment And Physical Demands
- Field based (i.e. physician’s offices, hospitals, clinics, etc.).
- Physical Demands: Must frequently lift and/or move up to 10 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?
At Enovis™ we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together.
As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in Bloomington, IN. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.
WHY JOIN ENOVIS?
- You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
- You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
- You’ll enjoy a comprehensive and competitive benefits package including health benefits, 401(k) with company match, employee stock purchase program, tuition and CEU assistance, paid time off, a solid work/life balance and more!
- You’ll be given the opportunity to become credentialed for patient care as needed.
- You’ll have the opportunity to grow and develop your career with us.
- You’ll work hard and have fun doing it!
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
- Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
- Performs inventory management and participates in required audits,.
- Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
- Serves as a liaison between the customer, Enovis, and the Sales Team.
- Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
- Other duties as assigned.
WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?
- A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
- Minimum of 2 years’ experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
- Bachelor’s Degree in a related field required.
- Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
- Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
- Must possess a valid Driver’s License and current automobile insurance.
WILL YOU BE REQUIRED TO TRAVEL?
- May require travel up to 10% of the time, but overnight travel is not required.
- May be required to visit various local clinic sites using own transportation.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Provides patient care in physician’s offices, hospitals, and/or clinics, etc.
- This job involves potential exposure to airborne and bloodborne pathogens.
- Physical Demands: Must frequently lift and/or move up to 20 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.