The friendly and professional way your associate Molly Miloy helped me was exceptional! Her Genuine interest in the reason for my call almost caught me offguard. Molly quickly gave me a couple of options to solve my problem, and she did so with care and concern for my best interest as the customer. In our culture today, Customer Service is only provided by the extremely well managed persons at the top. For well over 25 years, I have worked in small business, serving as a Recruiter/HR Director. It’s very difficult to teach sincere and genuine Customer Service in today’s market. I applaud you for recognizing the talents of Molly Miloy. She is an asset to your business and the success of Matrix Orthopedics in Austin, Texas.

I would like to commend representative, Nadia Carney for her exceptional customer support. She immediately communicated when there was a problem with my brace and actually met me at my husband’s MD appointment that same day. You bet she fixed the issue right then and there. She is an exceptional representative for your company. Her knowledge is deep and comprehensive. She had my utmost respect. Her approach is friendly and professional. Superlatives don’t do her efforts justice. She went far beyond and has made me a true fan of my brace. Thank you for excellent products but never forget that this representative made all the difference on a busy day. Thank you, Nadia.

I cannot sing Keegan’s praises enough. I initially had some trouble with my ROMTech but Keegan was patient, kind, and incredibly helpful. He made the setup and demo so easy. I really appreciate that he took the time to work with me through the set up.